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Warranty

Free 12 Months CostPrice Warranty on all Items

Rest Assured. All products bought on our online store come with a 12 Months warranty starting from the delivery date (mentioned on invoice). Our Premium warranty includes full technical support for software and hardware issues**. 

1 Year Apple-Care Warranty on Apple products

All Apple products bought from costprice.ae come with Apple-care International Warranty. Please click here to find and locate the authorized service providers for Apple products in your country.

1 Year Warranty on All HP Products (provided by HP or authorised service centres)

Click here to locate and contact HP support in your country.

Free 1 Year Manufacturer Warranty (Limited items only):

Some Devices might come with manufacturer warranty applicable in the UAE and can be claimed using the invoice received when purchasing an item from Costprice.

Kindly contact us by email at info@costprice.ae to find out if a certain item comes under manufacturer Warranty. 

**What Does This Warranty Not Cover?

- Damaged parts of the product due to the accident, neglect, modification, abuse or misuse of the product (including, but not limited to: exposure to variations in ambient environmental conditions such as changes in heat, humidity, or moisture, including water saturation), impact damage, normal wear and tear, indentations, scratches or surface damage (including, but not limited to: abrasions caused by failure to use, protect or maintain the product properly), product deterioration or variations in color or marking that are ordinarily expected based on ordinary use or develop over time because of natural processes such as exposure to sunlight, and damage caused to products during shipping.

- Personal irresponsible use resulting from spyware and software viruses.

- Natural disasters such as fire, flood or improper electric current.

Important: A Minimum of 5 working days is required to inspect any item/product submitted to us for repair.

 

Our technical team will still be happy to fix any issues that are not covered by warranty for an additional affordable fee. These issues include:

- Cracked screen replacement (All Devices)

- Motherboard replacement

- Camera replacement

- Body cover replacement

For more details you can Contact us on our Customer Service Number: 04-3887078
from Saturday to Thursday 10:00 am – 8:00 pm 

By Making an order on this website, you agree that you have read and understood and accepted our warranty policy.